This is significant because each member in our team is focused on client goals, not necessarily his or her defined role. For large agencies, flexibility is antithetical. It conflicts with their ability to generate profits because they are burdened with a legacy business model. We believe that personal interactions with our clients and camaraderie and synergies amongst our team members are the key ingredients for success. We are fueled by a culture that encourages this. As a small agency we consider culture a key priority, but big agencies are often clueless.
Over and over, you hear shocking comments from large-agency people like "we have internal politics" and "our creative team doesn't talk to our account team." Culture isn't important simply to make the day fun. A culture that puts a premium on communication and team spirit enables a small agency to fail quickly and turn those small failures into major wins. The team can take risks. At a large agency, where there is more to lose, clients are often shepherded to deliverables that the agency can safely create, regardless of the brand's exact needs.
We have a reputation of being exceptional at customer service, technology, support and design. We understand the implication of design that does more harm than good. Yes, it is a thing. Our main aim is to rid the world of designers that charge an arm and a leg for poorly designed websites, but since this is quite a feat we will settle for never having to design more than two concepts before you are absolutely blown away. We also know how mind-numbing it can be to wait for a designer to present a design or website so we make sure you will never wait more than a week to receive the first concept design from us.